QUESTIONS REGARDING OUR SOCIAL MEDIA COUNTERS :

Any questions? Good, we got answers!

How much do your Counters cost?

Depends on the versions!
For the 5 digits version (to display up 99 999), our Counters connected to Facebook & Instagram cost 299€.
For the 7 digits version (to display up 9 999 999), our Counters connected to Facebook & Instagram cost 449€.
No subscription fees, no hidden fees and a 2-year warranty.
Depending on your location, some taxes can be asked to you by your customs, knowing that our Counters are shipped from France. Please see our General Terms and Conditions.

HOW DOES THE COUNTER WORK:

Do I need an internet connection?

Of course! Our Counters are connected through a Wifi or Ethernet connexion to your own internet network, in order to be able to fetch the information needed in real time.

Our Counters can also be connected through a hot spot connexion with shared connexion via your smartphones, this is very useful if you’re used to travelling or attending to events or exhibitions.

For high security networks, for instance it can be the case for companies’ networks, an additional maneuver will be required to do, but will roughly take a couple of minutes to your network administrator. (if you’re the latter, you’ll just need to “white-list” the MAC address of the item, easy peasy lemon squeezy !)

Do I need a power source?

The Counter needs to be plugged to a power source (220V/110V).

Do I need a computer?

You’ll just need a computer, a smartphone or even a tablet during the set up of your Counter, maneuver that will take you less than 5 minutes. It will then work independently !

Can I use my Counter at tradeshows or remotely ? 

Do you travel a lot and wonder if you can use your Counter remotely? You absolutely can ! 

  • Caution : We strongly recommend you to pre-setup your Counter at home with your Smartphone’s Wi-Fi before. Why? Because you might not be able to do it if you’re at a trade shows for example. 
  • External battery : Our products works with 0.5W tension so you could use an external battery.
  • Internet usage : The Counter needs about 5Mo/day to work and update properly. 

Is the Counter easy to set up?

Easy as ABC ! We’ve been selling Counters to small, large and medium businesses from all over the world for almost 5 years now. Please create your My.Smiirl account, you’ll be able to manage your products from this platform.

Do I need a Facebook or an Instagram account?

The Facebook Smiirl Counter will display your number of “fans” (or “likes” as some might say) of a Business page. Because of technical issues, the owner of the page needs to possess a Facebook account, and that’s the reason why we’re asking you to connect yourself via your Facebook account during the setting up steps.
If you want to create a Business page for your company, our good pals from Facebook explain the process over there : https://www.facebook.com/business/products/pages/
The Instagram Counter will display your number of followers of a page. Because of technical issues, the owner of the page needs to possess an Instagram account, and that’s the reason why we’re asking you to connect yourself via your Instagram account during the setting up steps. If you want to create a page for your company, our good pals from Instagram explain the process over there https://business.instagram.com/

Is it possible to change the account linked to the Counter once it’s set up?

Of course. Once set, you can change the linked account as many times as you want, whenever you feel like via your My.Smiirl.

Is it possible to connect several Counters to the same Facebook page or the same Instagram account?

No problem fella, some of our clients are franchises and all of their Counters are connected to the same page (FB or Insta).

Are the Counters really connected in real-time? What is the update frequency?

Affirmative ! Our Counters are capable of reacting in real time. After several tests, we’ve found out that a one-second reaction was way too short, simply because the people liking the Counter didn’t even have the time to look up to see the Counter in motion. The Counters are, by default, set on a 3 seconds reaction frequency.
For the biggest pages around, we let the client the choice to set this frequency himself. Some of our clients are using their Counters in their office, and set the frequency to 30 minutes, allowing them to see an evolution without the Counter shaking its flaps all the time.

Is it possible to fix your Counters on walls or any surface for that matter?

Yup yup. We’ve thought of digging to little holes at the back of the object in order to fix it just like a beautiful painting. You can see that feature on the products pages.

I love your Counters, but I’d like to change the color of the logo/flaps, is that possible?

Well… nope.
And for several reasons :
First of all, we have a (technical) contract with our friends from Facebook (so Instagram as well) who ask us to comply with a very pointy agreement, especially regarding their visual identity : the blue thumb, the official blue color. Same goes for the Instagram logo and identity.
On the other hand, we’ve created these Counters so that they can be recognized with a glance, so that your clients immediately understand what network they’re connected to. Wouldn’t make sense to replace these official logos with another one (even if we’re certainly and without a doubt sure yours is outrageously beautiful), because it would result in screwing up the visual power and the efficiency of the item.

Why are some products available while others are only available for pre-orders?

If a product is available for pre-orders, that’s because we’re currently perfecting it. It will be available soon !
We then allow our most impatient aficionados to be the first ones to order our Counters, and to receive them ! (and that’s no small achievement).
Generally speaking, the product we’re qualifying as pre-orders are meant to be available in small quantities for starters.

QUESTIONS REGARDING OUR CUSTOM COUNTERS :

What is a Custom Counter?

The Custom Counter allows you to print your logo and keep track of the data you like.

Our clients are pretty creative, for instance they keep track of their turnover in real time, the number of users/downloads of their app, their number of leads, etc.

How much does a Custom Counter cost?

Once again, it depends on the versions !
For the 5 digits version (to display up 99 999), our custom Counters 349€ .
For the 7 digits version (to display up 9 999 999), our custom Counters cost 499€ .
No subscription fees, no hidden fees and a 2-year warranty.
Depending on your location, some taxes can be asked to you by your customs, knowing that our Counters are shipped from France.Please see our General Terms and Conditions.

What are the logo specifications?

We’re able to print the logo you’ve chosen thanks to our tailored printers. In order to be sure that you’ll be a happy Custom Counter owner, we’ll send you a visual for validation. No sweat, we won’t start production without your approval so keep an eye on your mail box !

Logo specification tips:

  • Vector file (.pdf or .ai) or high resolution pixel file (.jpg, .png)
  • The printing area is a 7cm x 7cm (2.75 in x 2.75 in), please choose a design accordingly: small text or long logo won’t look good
  • White colour will be transparent
  • If your logo contains any black, make sure that it’s absolute black (C=100;M=100;Y=100;K=100) otherwise the print will be greyish
  • Any text must be outlined

For legal reasons, you need to have full copyrights on the logo you’d like to print.

We also reserve the right to refuse to print a logo that would go against our values, in which case we will immediately refund your order.

Can I order a Custom Counter without adding a logo?

Nope, you can’t sorry ! All our products need to have a logo before being shipped. 

Can I print a Social Media logo (YouTube, Linkedin, Twitter, etc.) on my Custom Counter?

Nope, soz ! We don’t have agreements with these platforms so we won’t print the logos on our products. If you wish to print, for instance the YouTube logo, you’ll need to show us that you have an official agreement with YouTube. Same goes for Linkedin, Twitch, etc.

Can I connect my Custom Counter to a social media platform?

Same same than above. We don’t have official agreements with these platforms so you can’t connect your Counter to these platforms. Thanks for your understanding.

Is it possible to use my logo & connect the Custom Counter to Facebook or Instagram?

Well… nope. If you wish to keep track of this data, you’ll have to purchase a Likes Counter or a Followers Counter. We have agreements with Facebook and Instagram for these products only (design & API autorisation).

Do I need an internet connexion?

Of course! Our Counters are connected through a Wifi or Ethernet connexion to your own internet network, in order for them to be able to fetch the informations needed in real time.
Our Counters also can be connected through a hot spot connexion with shared connexion via your smartphones, this is very useful if you’re used to travels or attending to events or exhibitions.
For high security networks, for instance it can be the case for companies’ networks, an additional maneuver will be required to do, but will roughly take a couples of minutes to your network administrator. (if you’re the latter, you’ll just need to “white-list” the MAC adresse of the item, easy peasy lemon squeezy !)

Do I need a power source?

The Counter needs to be plugged to a power source (220V/110V).

How does the Custom Counter get its access to my data?

That’s one of a good question !
Today, you just need to provide the data on a specific format : the JSON.
Sounds a lil bit scary if you ain’t no programmer, but this maneuver is rather simple to do for someone that knows how to code and who has access to the information you wanna display.
Ask some help to your partners or your programmers friends, they’ll know exactly what to do and that won’t be a pain for them to work on it. Just show them the Custom Counter Guide

I’d like to connect my Counter to a saved data, and I’m a bit afraid to broadcast it online…

For that matter, your Counter will have to be able to get an access to your datas in intern, it will ask for the data without us getting access to it. For more details, please contact us!

I’m a programmer, I love your product and I found out the little piece of code allowing me to connect the Counter to a service or another, and i’l like to make it available to the community.

For starters, in the name of the whole team and from all our futur clients : thanks bro!
We’ve opened a GITHUB in order for everyone to be able to contribute. Please send us an e-mail and we’ll give you the keys of access 😉